iCQ Level 2 Diploma in Team Leading (RQF)

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Course Overview

The iCQ Level 2 Diploma in Team Leading (RQF) is a practical, work-based qualification for people who lead or supervise a small team. It builds core skills in leading others, managing performance, understanding how business works, and communicating clearly at work.

Learners build a portfolio of real workplace evidence rather than sitting formal exams, so everything is directly linked to day-to-day responsibilities. The qualification is Ofqual-regulated and set at Level 2, giving a solid foundation for future leadership and management study.

Who Is This For?

  • Staff who are new to a team leader or supervisor role.
  • Experienced team members who are starting to take on responsibility for others.
  • Employers who want to develop consistent, confident team leaders across their organisation.
  • Learners aged 16+ in England, Wales or Northern Ireland who want a recognised leadership qualification.

Structure & content

Learners must achieve a minimum of 40 credits in total:

  • 22 credits from Mandatory Group A
  • At least 12 credits from Optional Group B
  • Up to 6 credits from Optional Group C

Mandatory units
(core leadership skills)

  • Lead and manage a team
  • Manage personal performance and development
  • Principles of team leading
  • Understand business
  • Communicate work-related information

Optional units (examples)

Options allow centres/employers to shape
the programme around role and sector, including:

  • Managing team and individual performance
  • Participating in projects
  • Equality, diversity and inclusion
  • Encouraging innovation
  • Managing conflict within a team
  • Procuring products and services
  • Collaborating with other departments
  • Customer service and resolving customer problems
  • Handling mail, storing and retrieving information
  • Chairing or contributing to meetings
  • Developing and delivering presentations
  • Employee rights and responsibilities
  • Health and safety procedures in the workplace

Entry and eligibility

  • Age ranges: 16–18 and 19+

  • Suitable for learners in, or moving into, a team leading/supervisory role.

  • Learners will need sufficient English and Maths to complete written work and understand workplace documentation.

Progression

  • Level 3 leadership and management qualifications.
  • Specialist qualifications in customer service, business administration or project support.
  • Supervisory or team leader apprenticeships and internal promotion opportunities.

Why Choose This Qualification?

The iCQ Level 2 Diploma in Team Leading helps organisations and learners to:

  • Build confident first-line leaders who can organise work, support their team and handle issues early.

  • Improve communication, motivation and performance across small teams.

  • Develop a clear understanding of how their organisation works, from structures and planning through to reporting and accountability.

  • Tailor learning using optional units, covering areas like conflict management, projects, customer service, meetings, equality and diversity, negotiation, presentations and health and safety.

  • Gain a nationally recognised, Ofqual-regulated qualification that evidences competence in a team leading role.

Qualification Details

  • Qualification title: iCQ Level 2 Diploma in Team Leading (RQF)
  • Level: 2 (RQF)
  • Total credits: 40
  • Guided Learning Hours (GLH): 201–259
  • Awarding organisation: iCan Qualifications Limited (iCQ)
  • Regulation start date: 20 June 2014
  • Assessment method: Portfolio of evidence (work products, observations, witness testimony, reflective accounts, etc.)
  • Overall grading: Pass
Apply for iCQ Level 2 Diploma in Team Leading (RQF)