{"id":1533,"date":"2026-02-09T18:11:51","date_gmt":"2026-02-09T18:11:51","guid":{"rendered":"https:\/\/logisticatraining.co.uk\/?page_id=1533"},"modified":"2026-02-11T13:39:30","modified_gmt":"2026-02-11T13:39:30","slug":"customer-service-practitioner-level-2","status":"publish","type":"page","link":"https:\/\/logisticatraining.co.uk\/index.php\/customer-service-practitioner-level-2\/","title":{"rendered":"Customer Service Practitioner Level 2"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1533\" class=\"elementor elementor-1533\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6db6cf3 elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"6db6cf3\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4ef15fa\" data-id=\"4ef15fa\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-cc9f92f elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"cc9f92f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-cbf3c5a\" data-id=\"cbf3c5a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ccbcf2f elementor-widget elementor-widget-image\" data-id=\"ccbcf2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"114\" height=\"114\" src=\"https:\/\/logisticatraining.co.uk\/wp-content\/uploads\/2025\/09\/LTC-icon.svg\" class=\"attachment-large size-large wp-image-647\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d93809b elementor-vertical-align-bottom elementor-widget elementor-widget-image-box\" data-id=\"d93809b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h1 class=\"elementor-image-box-title\">Customer Service Practitioner<\/h1><p class=\"elementor-image-box-description\">Level 2 Apprenticeship Standard<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-ca2f47b\" data-id=\"ca2f47b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-0253177 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"0253177\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-de5cd17\" data-id=\"de5cd17\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a1c7e4d elementor-align-left elementor-widget elementor-widget-button\" data-id=\"a1c7e4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/logisticatraining.co.uk\/contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Apply Now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a5eea65 elementor-section-full_width elementor-section-stretched elementor-section-content-middle elementor-section-height-default elementor-section-height-default\" data-id=\"a5eea65\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c7b1f5c\" data-id=\"c7b1f5c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-28d9952 elementor-section-full_width elementor-section-content-middle elementor-section-height-default elementor-section-height-default\" data-id=\"28d9952\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-c3118a3\" data-id=\"c3118a3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ecd62eb elementor-widget elementor-widget-image\" data-id=\"ecd62eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1200\" height=\"1200\" src=\"https:\/\/logisticatraining.co.uk\/wp-content\/uploads\/2026\/02\/LTC-TRAINING-Customer-Service-Practitioner-1.webp\" class=\"attachment-large size-large wp-image-1593\" alt=\"\" srcset=\"https:\/\/logisticatraining.co.uk\/wp-content\/uploads\/2026\/02\/LTC-TRAINING-Customer-Service-Practitioner-1.webp 1200w, https:\/\/logisticatraining.co.uk\/wp-content\/uploads\/2026\/02\/LTC-TRAINING-Customer-Service-Practitioner-1-500x500.webp 500w, https:\/\/logisticatraining.co.uk\/wp-content\/uploads\/2026\/02\/LTC-TRAINING-Customer-Service-Practitioner-1-300x300.webp 300w, https:\/\/logisticatraining.co.uk\/wp-content\/uploads\/2026\/02\/LTC-TRAINING-Customer-Service-Practitioner-1-768x768.webp 768w, https:\/\/logisticatraining.co.uk\/wp-content\/uploads\/2026\/02\/LTC-TRAINING-Customer-Service-Practitioner-1-150x150.webp 150w, https:\/\/logisticatraining.co.uk\/wp-content\/uploads\/2026\/02\/LTC-TRAINING-Customer-Service-Practitioner-1-75x75.webp 75w, https:\/\/logisticatraining.co.uk\/wp-content\/uploads\/2026\/02\/LTC-TRAINING-Customer-Service-Practitioner-1-480x480.webp 480w\" sizes=\"(max-width:767px) 480px, (max-width:1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-656a85e\" data-id=\"656a85e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fae9b86 elementor-widget elementor-widget-heading\" data-id=\"fae9b86\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Course Overview<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd03146 elementor-widget elementor-widget-text-editor\" data-id=\"cd03146\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"217\" data-end=\"395\">This apprenticeship prepares individuals to deliver high quality customer service across a range of channels including face to face, telephone, digital and written communication.<\/p><p data-start=\"397\" data-end=\"709\">You will develop the skills, knowledge and behaviours needed to provide consistent, professional and customer focused service while representing your organisation\u2019s values and brand. The programme focuses on communication, problem solving, service recovery, product knowledge and meeting regulatory requirements.<\/p><p data-start=\"711\" data-end=\"886\">By the end of the apprenticeship, you will be confidently delivering customer service that meets customer needs, builds trust and contributes to positive customer experiences.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5d459a0 elementor-section-full_width elementor-section-stretched elementor-section-content-middle elementor-section-height-default elementor-section-height-default\" data-id=\"5d459a0\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-aab3237\" data-id=\"aab3237\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-d7a9304 elementor-section-full_width elementor-section-content-middle elementor-section-height-default elementor-section-height-default\" data-id=\"d7a9304\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-95f46dd\" data-id=\"95f46dd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-de20653 elementor-widget elementor-widget-image\" data-id=\"de20653\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1200\" height=\"975\" src=\"https:\/\/logisticatraining.co.uk\/wp-content\/uploads\/2026\/02\/LTC-TRAINING-Customer-Service-Practitioner-.webp\" class=\"attachment-large size-large wp-image-1592\" alt=\"\" srcset=\"https:\/\/logisticatraining.co.uk\/wp-content\/uploads\/2026\/02\/LTC-TRAINING-Customer-Service-Practitioner-.webp 1200w, https:\/\/logisticatraining.co.uk\/wp-content\/uploads\/2026\/02\/LTC-TRAINING-Customer-Service-Practitioner--500x406.webp 500w, https:\/\/logisticatraining.co.uk\/wp-content\/uploads\/2026\/02\/LTC-TRAINING-Customer-Service-Practitioner--300x244.webp 300w, https:\/\/logisticatraining.co.uk\/wp-content\/uploads\/2026\/02\/LTC-TRAINING-Customer-Service-Practitioner--768x624.webp 768w, https:\/\/logisticatraining.co.uk\/wp-content\/uploads\/2026\/02\/LTC-TRAINING-Customer-Service-Practitioner--92x75.webp 92w, https:\/\/logisticatraining.co.uk\/wp-content\/uploads\/2026\/02\/LTC-TRAINING-Customer-Service-Practitioner--480x390.webp 480w\" sizes=\"(max-width:767px) 480px, (max-width:1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-ebb8b54\" data-id=\"ebb8b54\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d5ffdb7 e-n-tabs-mobile elementor-widget elementor-widget-n-tabs\" data-id=\"d5ffdb7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;tabs_justify_horizontal_mobile&quot;:&quot;start&quot;,&quot;horizontal_scroll_mobile&quot;:&quot;disable&quot;}\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"224394679\" aria-label=\"Tabs. Open items with Enter or Space, close with Escape and navigate using the Arrow keys.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-2243946791\" data-tab-title-id=\"e-n-tab-title-2243946791\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-2243946791\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tWho Is This For?\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-2243946792\" data-tab-title-id=\"e-n-tab-title-2243946792\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-2243946792\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tRole Overview\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-2243946793\" data-tab-title-id=\"e-n-tab-title-2243946793\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-2243946793\" style=\"--n-tabs-title-order: 3;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tTypical Job Titles\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-2243946791\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2243946791\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-e0dcfea e-con-full e-flex e-con e-child\" data-id=\"e0dcfea\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a07c652 e-flex e-con-boxed e-con e-child\" data-id=\"a07c652\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b56bed elementor-widget elementor-widget-heading\" data-id=\"2b56bed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Who Is This For?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b047ce7 elementor-widget elementor-widget-text-editor\" data-id=\"b047ce7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1051\" data-end=\"1087\">This apprenticeship is suitable for:<\/p><ul data-start=\"1089\" data-end=\"1450\"><li data-start=\"1089\" data-end=\"1157\"><p data-start=\"1091\" data-end=\"1157\">Individuals working in customer service or customer facing roles<\/p><\/li><li data-start=\"1158\" data-end=\"1213\"><p data-start=\"1160\" data-end=\"1213\">New starters entering customer service environments<\/p><\/li><li data-start=\"1214\" data-end=\"1280\"><p data-start=\"1216\" data-end=\"1280\">Employees dealing with customers in person, by phone or online<\/p><\/li><li data-start=\"1281\" data-end=\"1361\"><p data-start=\"1283\" data-end=\"1361\">Those working in retail, business services, public services or digital roles<\/p><\/li><li data-start=\"1362\" data-end=\"1450\"><p data-start=\"1364\" data-end=\"1450\">Individuals looking to build confidence and professionalism in customer interactions<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-2243946792\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2243946792\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\" elementor-element elementor-element-71ffb51 e-con-full e-flex e-con e-child\" data-id=\"71ffb51\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-21d6d33 e-flex e-con-boxed e-con e-child\" data-id=\"21d6d33\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-287c3cf elementor-widget elementor-widget-heading\" data-id=\"287c3cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Role Overview<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-649ffcd elementor-widget elementor-widget-text-editor\" data-id=\"649ffcd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1475\" data-end=\"1520\">As a Customer Service Practitioner, you will:<\/p><ul data-start=\"1522\" data-end=\"1928\"><li data-start=\"1522\" data-end=\"1585\"><p data-start=\"1524\" data-end=\"1585\">Deliver high quality customer service products and services<\/p><\/li><li data-start=\"1586\" data-end=\"1635\"><p data-start=\"1588\" data-end=\"1635\">Act as a first point of contact for customers<\/p><\/li><li data-start=\"1636\" data-end=\"1695\"><p data-start=\"1638\" data-end=\"1695\">Handle enquiries, orders, payments and service requests<\/p><\/li><li data-start=\"1696\" data-end=\"1734\"><p data-start=\"1698\" data-end=\"1734\">Offer advice, guidance and support<\/p><\/li><li data-start=\"1735\" data-end=\"1777\"><p data-start=\"1737\" data-end=\"1777\">Manage complaints and service recovery<\/p><\/li><li data-start=\"1778\" data-end=\"1853\"><p data-start=\"1780\" data-end=\"1853\">Communicate through face to face, telephone, email and digital channels<\/p><\/li><li data-start=\"1854\" data-end=\"1928\"><p data-start=\"1856\" data-end=\"1928\">Work in line with organisational standards and regulatory requirements<\/p><\/li><\/ul><p data-start=\"1930\" data-end=\"2022\">Your role will directly influence customer satisfaction and the overall customer experience.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-2243946793\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2243946793\" data-tab-index=\"3\" style=\"--n-tabs-title-order: 3;\" class=\" elementor-element elementor-element-ebde3b9 e-con-full e-flex e-con e-child\" data-id=\"ebde3b9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e91951c e-flex e-con-boxed e-con e-child\" data-id=\"e91951c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6fe27ad elementor-widget elementor-widget-heading\" data-id=\"6fe27ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Typical Job Titles<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb30ecd elementor-widget elementor-widget-text-editor\" data-id=\"eb30ecd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li data-start=\"2052\" data-end=\"2085\"><p data-start=\"2054\" data-end=\"2085\">Customer Service Practitioner<\/p><\/li><li data-start=\"2086\" data-end=\"2116\"><p data-start=\"2088\" data-end=\"2116\">Customer Service Assistant<\/p><\/li><li data-start=\"2117\" data-end=\"2137\"><p data-start=\"2119\" data-end=\"2137\">Customer Advisor<\/p><\/li><li data-start=\"2138\" data-end=\"2168\"><p data-start=\"2140\" data-end=\"2168\">Customer Support Assistant<\/p><\/li><li data-start=\"2169\" data-end=\"2190\"><p data-start=\"2171\" data-end=\"2190\">Call Centre Agent<\/p><\/li><li data-start=\"2191\" data-end=\"2217\"><p data-start=\"2193\" data-end=\"2217\">Service Desk Assistant<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4603a09 elementor-section-stretched elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4603a09\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f425d6f\" data-id=\"f425d6f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-222ada5 elementor-widget elementor-widget-heading\" data-id=\"222ada5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Core Knowledge, Skills and Behaviours<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a1b8c1 elementor-widget elementor-widget-text-editor\" data-id=\"4a1b8c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"3576\" data-end=\"3630\">The programme develops the competence required to deliver effective customer service.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-800972a e-n-tabs-mobile elementor-widget elementor-widget-n-tabs\" data-id=\"800972a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;tabs_justify_horizontal_mobile&quot;:&quot;start&quot;,&quot;horizontal_scroll_mobile&quot;:&quot;disable&quot;}\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"134256426\" aria-label=\"Tabs. Open items with Enter or Space, close with Escape and navigate using the Arrow keys.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-1342564261\" data-tab-title-id=\"e-n-tab-title-1342564261\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-1342564261\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tUnderstanding Customers and the Organisation\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1342564262\" data-tab-title-id=\"e-n-tab-title-1342564262\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1342564262\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tCommunication and Interpersonal Skills\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1342564263\" data-tab-title-id=\"e-n-tab-title-1342564263\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1342564263\" style=\"--n-tabs-title-order: 3;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tSystems, Resources and Service Delivery\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1342564264\" data-tab-title-id=\"e-n-tab-title-1342564264\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1342564264\" style=\"--n-tabs-title-order: 4;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tHandling Challenges and Service Recovery\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1342564265\" data-tab-title-id=\"e-n-tab-title-1342564265\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1342564265\" style=\"--n-tabs-title-order: 5;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tProfessional Behaviours and Team Working\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1342564266\" data-tab-title-id=\"e-n-tab-title-1342564266\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"6\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1342564266\" style=\"--n-tabs-title-order: 6;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tEntry Requirements\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1342564267\" data-tab-title-id=\"e-n-tab-title-1342564267\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"7\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1342564267\" style=\"--n-tabs-title-order: 7;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tProfessional Recognition\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-1342564261\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1342564261\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-6fadd99 e-con-full e-flex e-con e-child\" data-id=\"6fadd99\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7256ed3 e-flex e-con-boxed e-con e-child\" data-id=\"7256ed3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1a14660 elementor-widget elementor-widget-text-editor\" data-id=\"1a14660\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"2408\" data-end=\"2438\">You will develop knowledge of:<\/p><ul data-start=\"2440\" data-end=\"2631\"><li data-start=\"2440\" data-end=\"2475\"><p data-start=\"2442\" data-end=\"2475\">Internal and external customers<\/p><\/li><li data-start=\"2476\" data-end=\"2523\"><p data-start=\"2478\" data-end=\"2523\">Customer needs, priorities and expectations<\/p><\/li><li data-start=\"2524\" data-end=\"2581\"><p data-start=\"2526\" data-end=\"2581\">Your organisation\u2019s purpose, values and brand promise<\/p><\/li><li data-start=\"2582\" data-end=\"2631\"><p data-start=\"2584\" data-end=\"2631\">Policies, procedures and complaints processes<\/p><\/li><\/ul><p data-start=\"2633\" data-end=\"2660\">You will develop skills to:<\/p><ul data-start=\"2662\" data-end=\"2770\"><li data-start=\"2662\" data-end=\"2714\"><p data-start=\"2664\" data-end=\"2714\">Adapt communication style to different customers<\/p><\/li><li data-start=\"2715\" data-end=\"2770\"><p data-start=\"2717\" data-end=\"2770\">Deliver service aligned to organisational standards<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1342564262\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1342564262\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\" elementor-element elementor-element-38e99aa e-con-full e-flex e-con e-child\" data-id=\"38e99aa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5109d0e e-flex e-con-boxed e-con e-child\" data-id=\"5109d0e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b10f48 elementor-widget elementor-widget-text-editor\" data-id=\"2b10f48\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"2821\" data-end=\"2851\">You will develop knowledge of:<\/p><ul data-start=\"2853\" data-end=\"2941\"><li data-start=\"2853\" data-end=\"2891\"><p data-start=\"2855\" data-end=\"2891\">Effective communication techniques<\/p><\/li><li data-start=\"2892\" data-end=\"2941\"><p data-start=\"2894\" data-end=\"2941\">Appropriate tone of voice across all channels<\/p><\/li><\/ul><p data-start=\"2943\" data-end=\"2970\">You will develop skills to:<\/p><ul data-start=\"2972\" data-end=\"3121\"><li data-start=\"2972\" data-end=\"3030\"><p data-start=\"2974\" data-end=\"3030\">Use questioning and listening skills to identify needs<\/p><\/li><li data-start=\"3031\" data-end=\"3078\"><p data-start=\"3033\" data-end=\"3078\">Communicate clearly in person and digitally<\/p><\/li><li data-start=\"3079\" data-end=\"3121\"><p data-start=\"3081\" data-end=\"3121\">Build rapport and trust with customers<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1342564263\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1342564263\" data-tab-index=\"3\" style=\"--n-tabs-title-order: 3;\" class=\" elementor-element elementor-element-871ce9f e-con-full e-flex e-con e-child\" data-id=\"871ce9f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-c210bad e-flex e-con-boxed e-con e-child\" data-id=\"c210bad\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bc69c3f elementor-widget elementor-widget-text-editor\" data-id=\"bc69c3f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"3173\" data-end=\"3203\">You will develop knowledge of:<\/p><ul data-start=\"3205\" data-end=\"3317\"><li data-start=\"3205\" data-end=\"3259\"><p data-start=\"3207\" data-end=\"3259\">Customer service systems, equipment and technology<\/p><\/li><li data-start=\"3260\" data-end=\"3317\"><p data-start=\"3262\" data-end=\"3317\">Measuring and evaluating customer service performance<\/p><\/li><\/ul><p data-start=\"3319\" data-end=\"3346\">You will develop skills to:<\/p><ul data-start=\"3348\" data-end=\"3461\"><li data-start=\"3348\" data-end=\"3386\"><p data-start=\"3350\" data-end=\"3386\">Use systems to meet customer needs<\/p><\/li><li data-start=\"3387\" data-end=\"3422\"><p data-start=\"3389\" data-end=\"3422\">Work efficiently and accurately<\/p><\/li><li data-start=\"3423\" data-end=\"3461\"><p data-start=\"3425\" data-end=\"3461\">Meet service targets and deadlines<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1342564264\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1342564264\" data-tab-index=\"4\" style=\"--n-tabs-title-order: 4;\" class=\" elementor-element elementor-element-17e7ea0 e-con-full e-flex e-con e-child\" data-id=\"17e7ea0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8437b70 e-flex e-con-boxed e-con e-child\" data-id=\"8437b70\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-94571dc elementor-widget elementor-widget-text-editor\" data-id=\"94571dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"3514\" data-end=\"3544\">You will develop knowledge of:<\/p><ul data-start=\"3546\" data-end=\"3595\"><li data-start=\"3546\" data-end=\"3595\"><p data-start=\"3548\" data-end=\"3595\">Customer expectations and conflict situations<\/p><\/li><\/ul><p data-start=\"3597\" data-end=\"3624\">You will develop skills to:<\/p><ul data-start=\"3626\" data-end=\"3794\"><li data-start=\"3626\" data-end=\"3673\"><p data-start=\"3628\" data-end=\"3673\">Remain calm and professional under pressure<\/p><\/li><li data-start=\"3674\" data-end=\"3704\"><p data-start=\"3676\" data-end=\"3704\">Resolve issues effectively<\/p><\/li><li data-start=\"3705\" data-end=\"3737\"><p data-start=\"3707\" data-end=\"3737\">Manage customer expectations<\/p><\/li><li data-start=\"3738\" data-end=\"3794\"><p data-start=\"3740\" data-end=\"3794\">Maintain clear communication during service recovery<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1342564265\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1342564265\" data-tab-index=\"5\" style=\"--n-tabs-title-order: 5;\" class=\" elementor-element elementor-element-4804ee8 e-con-full e-flex e-con e-child\" data-id=\"4804ee8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-69e2e0f e-flex e-con-boxed e-con e-child\" data-id=\"69e2e0f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-59eb847 elementor-widget elementor-widget-text-editor\" data-id=\"59eb847\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"3847\" data-end=\"3885\">You will develop behaviours including:<\/p><ul data-start=\"3887\" data-end=\"4118\"><li data-start=\"3887\" data-end=\"3924\"><p data-start=\"3889\" data-end=\"3924\">Ownership of personal development<\/p><\/li><li data-start=\"3925\" data-end=\"3949\"><p data-start=\"3927\" data-end=\"3949\">Openness to feedback<\/p><\/li><li data-start=\"3950\" data-end=\"3976\"><p data-start=\"3952\" data-end=\"3976\">Effective team working<\/p><\/li><li data-start=\"3977\" data-end=\"4014\"><p data-start=\"3979\" data-end=\"4014\">Treating customers as individuals<\/p><\/li><li data-start=\"4015\" data-end=\"4056\"><p data-start=\"4017\" data-end=\"4056\">Professional presentation and conduct<\/p><\/li><li data-start=\"4057\" data-end=\"4118\"><p data-start=\"4059\" data-end=\"4118\">Taking responsibility to deliver service right first time<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1342564266\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1342564266\" data-tab-index=\"6\" style=\"--n-tabs-title-order: 6;\" class=\" elementor-element elementor-element-39815e3 e-con-full e-flex e-con e-child\" data-id=\"39815e3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-9a24aa2 e-flex e-con-boxed e-con e-child\" data-id=\"9a24aa2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bcdefda elementor-widget elementor-widget-text-editor\" data-id=\"bcdefda\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li data-start=\"4148\" data-end=\"4210\"><p data-start=\"4150\" data-end=\"4210\">Apprentices must have or achieve Level 1 English and Maths<\/p><\/li><li data-start=\"4211\" data-end=\"4298\"><p data-start=\"4213\" data-end=\"4298\">Apprentices must have attempted Level 2 English and Maths tests prior to completion<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1342564267\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1342564267\" data-tab-index=\"7\" style=\"--n-tabs-title-order: 7;\" class=\" elementor-element elementor-element-d9b6d0e e-con-full e-flex e-con e-child\" data-id=\"d9b6d0e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-06cc7e5 e-flex e-con-boxed e-con e-child\" data-id=\"06cc7e5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3fe4ae1 elementor-widget elementor-widget-text-editor\" data-id=\"3fe4ae1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"4334\" data-end=\"4382\">On completion, apprentices are eligible to join:<\/p><ul data-start=\"4384\" data-end=\"4471\"><li data-start=\"4384\" data-end=\"4471\"><p data-start=\"4386\" data-end=\"4471\"><strong data-start=\"4386\" data-end=\"4427\"><span class=\"hover:entity-accent entity-underline inline cursor-pointer align-baseline\"><span class=\"whitespace-normal\">Institute of Customer Service<\/span><\/span><\/strong><br data-start=\"4427\" data-end=\"4430\" \/>Individual Member at Professional level<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5d52b3c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5d52b3c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-beb0e11\" data-id=\"beb0e11\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a57bd4e elementor-widget elementor-widget-heading\" data-id=\"a57bd4e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Qualification Details<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a62ee46 elementor-widget elementor-widget-text-editor\" data-id=\"a62ee46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li data-start=\"4507\" data-end=\"4552\"><strong data-start=\"4507\" data-end=\"4520\">Standard:<\/strong> Customer Service Practitioner<\/li><li data-start=\"4555\" data-end=\"4569\"><strong data-start=\"4555\" data-end=\"4565\">Level:<\/strong> 2<\/li><li data-start=\"4572\" data-end=\"4613\"><strong data-start=\"4572\" data-end=\"4593\">Typical Duration:<\/strong> Minimum 12 months<\/li><li data-start=\"4616\" data-end=\"4651\"><strong data-start=\"4616\" data-end=\"4627\">Status:<\/strong> Approved for delivery<\/li><li data-start=\"4654\" data-end=\"4688\"><strong data-start=\"4654\" data-end=\"4672\">Review Period:<\/strong> Every 3 years<\/li><li data-start=\"4691\" data-end=\"4748\"><strong data-start=\"4691\" data-end=\"4708\">EQA Provider:<\/strong> <span class=\"hover:entity-accent entity-underline inline cursor-pointer align-baseline\"><span class=\"whitespace-normal\">Ofqual<\/span><\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5be185e elementor-align-left elementor-mobile-align-left elementor-widget elementor-widget-button\" data-id=\"5be185e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/logisticatraining.co.uk\/contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Apply for Customer Service Practitioner Level 2 Apprenticeship Standard<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Customer Service Practitioner Level 2 Apprenticeship Standard Apply Now Course Overview This apprenticeship prepares individuals to deliver high quality customer service across a range of channels including face to face, telephone, digital<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":1,"featured_media":942,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1533","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Service Practitioner Level 2 - LTC Training<\/title>\n<meta name=\"description\" content=\"Earn the Level 2 Adult Social Care Certificate. 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