{"id":1005,"date":"2025-09-26T12:56:11","date_gmt":"2025-09-26T11:56:11","guid":{"rendered":"https:\/\/logisticatraining.co.uk\/?page_id=1005"},"modified":"2025-09-26T12:59:15","modified_gmt":"2025-09-26T11:59:15","slug":"customer-service-specialist-level-3","status":"publish","type":"page","link":"https:\/\/logisticatraining.co.uk\/index.php\/customer-service-specialist-level-3\/","title":{"rendered":"Customer Service Specialist Level 3"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1005\" class=\"elementor elementor-1005\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6db6cf3 elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"6db6cf3\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4ef15fa\" data-id=\"4ef15fa\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-cc9f92f elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"cc9f92f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-cbf3c5a\" data-id=\"cbf3c5a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ccbcf2f elementor-widget elementor-widget-image\" data-id=\"ccbcf2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"114\" height=\"114\" src=\"https:\/\/logisticatraining.co.uk\/wp-content\/uploads\/2025\/09\/LTC-icon.svg\" class=\"attachment-large size-large wp-image-647\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d93809b elementor-vertical-align-bottom elementor-widget elementor-widget-image-box\" data-id=\"d93809b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><h1 class=\"elementor-image-box-title\">Customer Service Specialist Apprenticeship Level 3<\/h1><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-ca2f47b\" data-id=\"ca2f47b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-0253177 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"0253177\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-de5cd17\" data-id=\"de5cd17\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a1c7e4d elementor-align-left elementor-widget elementor-widget-button\" data-id=\"a1c7e4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/logisticatraining.co.uk\/contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Apply for Healthcare Courses<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a5eea65 elementor-section-full_width elementor-section-stretched elementor-section-content-middle elementor-section-height-default elementor-section-height-default\" data-id=\"a5eea65\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c7b1f5c\" data-id=\"c7b1f5c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-28d9952 elementor-section-full_width elementor-section-content-middle elementor-section-height-default elementor-section-height-default\" data-id=\"28d9952\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-c3118a3\" data-id=\"c3118a3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ecd62eb elementor-widget elementor-widget-image\" data-id=\"ecd62eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/logisticatraining.co.uk\/wp-content\/uploads\/2025\/09\/1-Community-Health-Wellbeing-Worker-Level-3.png\" class=\"attachment-large size-large wp-image-853\" alt=\"\" srcset=\"https:\/\/logisticatraining.co.uk\/wp-content\/uploads\/2025\/09\/1-Community-Health-Wellbeing-Worker-Level-3.png 500w, https:\/\/logisticatraining.co.uk\/wp-content\/uploads\/2025\/09\/1-Community-Health-Wellbeing-Worker-Level-3-300x300.png 300w, https:\/\/logisticatraining.co.uk\/wp-content\/uploads\/2025\/09\/1-Community-Health-Wellbeing-Worker-Level-3-150x150.png 150w, https:\/\/logisticatraining.co.uk\/wp-content\/uploads\/2025\/09\/1-Community-Health-Wellbeing-Worker-Level-3-75x75.png 75w, https:\/\/logisticatraining.co.uk\/wp-content\/uploads\/2025\/09\/1-Community-Health-Wellbeing-Worker-Level-3-480x480.png 480w\" sizes=\"(max-width:767px) 480px, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-656a85e\" data-id=\"656a85e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fae9b86 elementor-widget elementor-widget-heading\" data-id=\"fae9b86\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Course Overview<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd03146 elementor-widget elementor-widget-text-editor\" data-id=\"cd03146\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"40\" data-end=\"269\">The Customer Service Specialist Apprenticeship is a Level 3 qualification designed for professionals providing direct customer support across all sectors. You will act as a referral point for complex queries, complaints and technical requests, becoming an expert in your organisation\u2019s products and services. This apprenticeship develops your ability to influence change, improve customer journeys and deliver consistently excellent service.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5d459a0 elementor-section-full_width elementor-section-stretched elementor-section-content-middle elementor-section-height-default elementor-section-height-default\" data-id=\"5d459a0\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-aab3237\" data-id=\"aab3237\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-d7a9304 elementor-section-full_width elementor-section-content-middle elementor-section-height-default elementor-section-height-default\" data-id=\"d7a9304\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-95f46dd\" data-id=\"95f46dd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-de20653 elementor-widget elementor-widget-image\" data-id=\"de20653\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1200\" height=\"975\" src=\"https:\/\/logisticatraining.co.uk\/wp-content\/uploads\/2025\/09\/2-Community-Health-Wellbeing-Worker-Level-3.jpg\" class=\"attachment-large size-large wp-image-855\" alt=\"\" srcset=\"https:\/\/logisticatraining.co.uk\/wp-content\/uploads\/2025\/09\/2-Community-Health-Wellbeing-Worker-Level-3.jpg 1200w, https:\/\/logisticatraining.co.uk\/wp-content\/uploads\/2025\/09\/2-Community-Health-Wellbeing-Worker-Level-3-500x406.jpg 500w, https:\/\/logisticatraining.co.uk\/wp-content\/uploads\/2025\/09\/2-Community-Health-Wellbeing-Worker-Level-3-300x244.jpg 300w, https:\/\/logisticatraining.co.uk\/wp-content\/uploads\/2025\/09\/2-Community-Health-Wellbeing-Worker-Level-3-768x624.jpg 768w, https:\/\/logisticatraining.co.uk\/wp-content\/uploads\/2025\/09\/2-Community-Health-Wellbeing-Worker-Level-3-92x75.jpg 92w, https:\/\/logisticatraining.co.uk\/wp-content\/uploads\/2025\/09\/2-Community-Health-Wellbeing-Worker-Level-3-480x390.jpg 480w\" sizes=\"(max-width:767px) 480px, (max-width:1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-ebb8b54\" data-id=\"ebb8b54\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f7425f0 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-n-accordion\" data-id=\"f7425f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2590\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2590\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Who Is This For? <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2590\" class=\"elementor-element elementor-element-d858ba1 e-con-full e-flex e-con e-child\" data-id=\"d858ba1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-684c0f0 elementor-widget elementor-widget-heading\" data-id=\"684c0f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Who Is This For?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c799f9 elementor-widget elementor-widget-text-editor\" data-id=\"9c799f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1431\" data-end=\"1509\">This Customer Service Specialist Apprenticeship is ideal if you want to:<\/p><ul data-start=\"1511\" data-end=\"1909\"><li data-start=\"1511\" data-end=\"1620\"><p data-start=\"1513\" data-end=\"1620\">Work in customer service roles across retail, contact centres, webchat, hospitality or service industries<\/p><\/li><li data-start=\"1621\" data-end=\"1673\"><p data-start=\"1623\" data-end=\"1673\">Handle complex queries and provide expert advice<\/p><\/li><li data-start=\"1674\" data-end=\"1751\"><p data-start=\"1676\" data-end=\"1751\">Influence customer service strategy and improvements in your organisation<\/p><\/li><li data-start=\"1752\" data-end=\"1828\"><p data-start=\"1754\" data-end=\"1828\">Build advanced skills in communication, negotiation and service analysis<\/p><\/li><li data-start=\"1829\" data-end=\"1909\"><p data-start=\"1831\" data-end=\"1909\">Progress into professional membership with the Institute of Customer Service<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2591\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2591\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What You\u2019ll Learn <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2591\" class=\"elementor-element elementor-element-5db858d e-con-full e-flex e-con e-child\" data-id=\"5db858d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-18e134e elementor-widget elementor-widget-heading\" data-id=\"18e134e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">What You\u2019ll Learn<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc58fd0 elementor-widget elementor-widget-text-editor\" data-id=\"cc58fd0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1943\" data-end=\"1999\">You will gain the knowledge, skills and behaviours to:<\/p><ul data-start=\"2001\" data-end=\"2497\"><li data-start=\"2001\" data-end=\"2074\"><p data-start=\"2003\" data-end=\"2074\">Resolve complex customer issues and escalations within your authority<\/p><\/li><li data-start=\"2075\" data-end=\"2147\"><p data-start=\"2077\" data-end=\"2147\">Analyse customer feedback and service data to recommend improvements<\/p><\/li><li data-start=\"2148\" data-end=\"2207\"><p data-start=\"2150\" data-end=\"2207\">Understand customer journeys and end to end experiences<\/p><\/li><li data-start=\"2208\" data-end=\"2277\"><p data-start=\"2210\" data-end=\"2277\">Apply leadership approaches within a customer service environment<\/p><\/li><li data-start=\"2278\" data-end=\"2369\"><p data-start=\"2280\" data-end=\"2369\">Deliver positive customer experiences across digital, face to face and written channels<\/p><\/li><li data-start=\"2370\" data-end=\"2427\"><p data-start=\"2372\" data-end=\"2427\">Influence organisational change with customer insight<\/p><\/li><li data-start=\"2428\" data-end=\"2497\"><p data-start=\"2430\" data-end=\"2497\">Demonstrate professional communication and negotiation techniques<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2592\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2592\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Typical Job Roles <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2592\" class=\"elementor-element elementor-element-9194143 e-con-full e-flex e-con e-child\" data-id=\"9194143\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b3068d6 elementor-widget elementor-widget-heading\" data-id=\"b3068d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Typical Job Roles<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-367cfe2 elementor-widget elementor-widget-text-editor\" data-id=\"367cfe2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"2529\" data-end=\"2591\">Graduates of this apprenticeship may go on to roles such as:<\/p><ul data-start=\"2593\" data-end=\"2708\"><li data-start=\"2593\" data-end=\"2624\"><p data-start=\"2595\" data-end=\"2624\">Customer Service Specialist<\/p><\/li><li data-start=\"2625\" data-end=\"2652\"><p data-start=\"2627\" data-end=\"2652\">Senior Customer Advisor<\/p><\/li><li data-start=\"2653\" data-end=\"2685\"><p data-start=\"2655\" data-end=\"2685\">Customer Service Team Leader<\/p><\/li><li data-start=\"2686\" data-end=\"2708\"><p data-start=\"2688\" data-end=\"2708\">Escalation Handler<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2593\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2593\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How You\u2019ll Work <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2593\" class=\"elementor-element elementor-element-970de55 e-con-full e-flex e-con e-child\" data-id=\"970de55\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f7ac9b elementor-widget elementor-widget-heading\" data-id=\"3f7ac9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">How You\u2019ll Work<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7b0ecd elementor-widget elementor-widget-text-editor\" data-id=\"c7b0ecd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"2740\" data-end=\"2781\">Customer Service Specialists typically:<\/p><ul data-start=\"2783\" data-end=\"3205\"><li data-start=\"2783\" data-end=\"2856\"><p data-start=\"2785\" data-end=\"2856\">Act as escalation points for ongoing or complicated customer problems<\/p><\/li><li data-start=\"2857\" data-end=\"2909\"><p data-start=\"2859\" data-end=\"2909\">Share product and service expertise across teams<\/p><\/li><li data-start=\"2910\" data-end=\"2984\"><p data-start=\"2912\" data-end=\"2984\">Analyse customer data to support improvements in strategy and delivery<\/p><\/li><li data-start=\"2985\" data-end=\"3061\"><p data-start=\"2987\" data-end=\"3061\">Provide a positive customer experience even in challenging circumstances<\/p><\/li><li data-start=\"3062\" data-end=\"3129\"><p data-start=\"3064\" data-end=\"3129\">Manage customer expectations and recommend service improvements<\/p><\/li><li data-start=\"3130\" data-end=\"3205\"><p data-start=\"3132\" data-end=\"3205\">Use IT systems and digital platforms to manage cases and communications<\/p><\/li><\/ul><p data-start=\"3207\" data-end=\"3335\">For more on professional registration, visit the <a href=\"https:\/\/www.instituteofcustomerservice.com\/\">Institute of Customer Service.<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2594\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2594\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Key Skills You\u2019ll Develop <\/div><\/span>\n\t\t\t\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2594\" class=\"elementor-element elementor-element-3b76b62 e-con-full e-flex e-con e-child\" data-id=\"3b76b62\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6416b12 elementor-widget elementor-widget-heading\" data-id=\"6416b12\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Key Skills You\u2019ll Develop<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d3696c elementor-widget elementor-widget-text-editor\" data-id=\"3d3696c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li data-start=\"3377\" data-end=\"3431\"><p data-start=\"3379\" data-end=\"3431\">Complex issue resolution and escalation management<\/p><\/li><li data-start=\"3432\" data-end=\"3494\"><p data-start=\"3434\" data-end=\"3494\">Advanced questioning, listening and negotiation techniques<\/p><\/li><li data-start=\"3495\" data-end=\"3546\"><p data-start=\"3497\" data-end=\"3546\">Customer journey analysis and insight reporting<\/p><\/li><li data-start=\"3547\" data-end=\"3606\"><p data-start=\"3549\" data-end=\"3606\">Influencing service strategy and continuous improvement<\/p><\/li><li data-start=\"3607\" data-end=\"3657\"><p data-start=\"3609\" data-end=\"3657\">Leadership styles in customer service contexts<\/p><\/li><li data-start=\"3658\" data-end=\"3707\"><p data-start=\"3660\" data-end=\"3707\">Professional communication and brand advocacy<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5ffdb7 elementor-hidden-mobile e-n-tabs-mobile elementor-widget elementor-widget-n-tabs\" data-id=\"d5ffdb7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;tabs_justify_horizontal_mobile&quot;:&quot;start&quot;,&quot;horizontal_scroll_mobile&quot;:&quot;disable&quot;}\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"224394679\" aria-label=\"Tabs. Open items with Enter or Space, close with Escape and navigate using the Arrow keys.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-2243946791\" data-tab-title-id=\"e-n-tab-title-2243946791\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-2243946791\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tWho Is This For?\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-2243946792\" data-tab-title-id=\"e-n-tab-title-2243946792\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-2243946792\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tWhat You\u2019ll Learn\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-2243946793\" data-tab-title-id=\"e-n-tab-title-2243946793\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-2243946793\" style=\"--n-tabs-title-order: 3;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tTypical Job Roles\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-2243946794\" data-tab-title-id=\"e-n-tab-title-2243946794\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-2243946794\" style=\"--n-tabs-title-order: 4;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tHow You\u2019ll Work\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-2243946795\" data-tab-title-id=\"e-n-tab-title-2243946795\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-2243946795\" style=\"--n-tabs-title-order: 5;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tKey Skills You\u2019ll Develop\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-2243946791\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2243946791\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-e0dcfea e-con-full e-flex e-con e-child\" data-id=\"e0dcfea\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a07c652 e-flex e-con-boxed e-con e-child\" data-id=\"a07c652\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b56bed elementor-widget elementor-widget-heading\" data-id=\"2b56bed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Who Is This For?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b047ce7 elementor-widget elementor-widget-text-editor\" data-id=\"b047ce7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1431\" data-end=\"1509\">This Customer Service Specialist Apprenticeship is ideal if you want to:<\/p><ul data-start=\"1511\" data-end=\"1909\"><li data-start=\"1511\" data-end=\"1620\"><p data-start=\"1513\" data-end=\"1620\">Work in customer service roles across retail, contact centres, webchat, hospitality or service industries<\/p><\/li><li data-start=\"1621\" data-end=\"1673\"><p data-start=\"1623\" data-end=\"1673\">Handle complex queries and provide expert advice<\/p><\/li><li data-start=\"1674\" data-end=\"1751\"><p data-start=\"1676\" data-end=\"1751\">Influence customer service strategy and improvements in your organisation<\/p><\/li><li data-start=\"1752\" data-end=\"1828\"><p data-start=\"1754\" data-end=\"1828\">Build advanced skills in communication, negotiation and service analysis<\/p><\/li><li data-start=\"1829\" data-end=\"1909\"><p data-start=\"1831\" data-end=\"1909\">Progress into professional membership with the Institute of Customer Service<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-2243946792\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2243946792\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\" elementor-element elementor-element-d2e6909 e-con-full e-flex e-con e-child\" data-id=\"d2e6909\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4d53a05 e-flex e-con-boxed e-con e-child\" data-id=\"4d53a05\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-80ca683 elementor-widget elementor-widget-heading\" data-id=\"80ca683\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">What You\u2019ll Learn<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c5a4181 elementor-widget elementor-widget-text-editor\" data-id=\"c5a4181\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1943\" data-end=\"1999\">You will gain the knowledge, skills and behaviours to:<\/p><ul data-start=\"2001\" data-end=\"2497\"><li data-start=\"2001\" data-end=\"2074\"><p data-start=\"2003\" data-end=\"2074\">Resolve complex customer issues and escalations within your authority<\/p><\/li><li data-start=\"2075\" data-end=\"2147\"><p data-start=\"2077\" data-end=\"2147\">Analyse customer feedback and service data to recommend improvements<\/p><\/li><li data-start=\"2148\" data-end=\"2207\"><p data-start=\"2150\" data-end=\"2207\">Understand customer journeys and end to end experiences<\/p><\/li><li data-start=\"2208\" data-end=\"2277\"><p data-start=\"2210\" data-end=\"2277\">Apply leadership approaches within a customer service environment<\/p><\/li><li data-start=\"2278\" data-end=\"2369\"><p data-start=\"2280\" data-end=\"2369\">Deliver positive customer experiences across digital, face to face and written channels<\/p><\/li><li data-start=\"2370\" data-end=\"2427\"><p data-start=\"2372\" data-end=\"2427\">Influence organisational change with customer insight<\/p><\/li><li data-start=\"2428\" data-end=\"2497\"><p data-start=\"2430\" data-end=\"2497\">Demonstrate professional communication and negotiation techniques<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-2243946793\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2243946793\" data-tab-index=\"3\" style=\"--n-tabs-title-order: 3;\" class=\" elementor-element elementor-element-5be41a3 e-con-full e-flex e-con e-child\" data-id=\"5be41a3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-c26db6b e-flex e-con-boxed e-con e-child\" data-id=\"c26db6b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-750539d elementor-widget elementor-widget-heading\" data-id=\"750539d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Typical Job Roles<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-460b23e elementor-widget elementor-widget-text-editor\" data-id=\"460b23e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"2529\" data-end=\"2591\">Graduates of this apprenticeship may go on to roles such as:<\/p><ul data-start=\"2593\" data-end=\"2708\"><li data-start=\"2593\" data-end=\"2624\"><p data-start=\"2595\" data-end=\"2624\">Customer Service Specialist<\/p><\/li><li data-start=\"2625\" data-end=\"2652\"><p data-start=\"2627\" data-end=\"2652\">Senior Customer Advisor<\/p><\/li><li data-start=\"2653\" data-end=\"2685\"><p data-start=\"2655\" data-end=\"2685\">Customer Service Team Leader<\/p><\/li><li data-start=\"2686\" data-end=\"2708\"><p data-start=\"2688\" data-end=\"2708\">Escalation Handler<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-2243946794\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2243946794\" data-tab-index=\"4\" style=\"--n-tabs-title-order: 4;\" class=\" elementor-element elementor-element-316d220 e-con-full e-flex e-con e-child\" data-id=\"316d220\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-12ea5ec e-flex e-con-boxed e-con e-child\" data-id=\"12ea5ec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cceea1d elementor-widget elementor-widget-heading\" data-id=\"cceea1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">How You\u2019ll Work<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6487a57 elementor-widget elementor-widget-text-editor\" data-id=\"6487a57\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"2740\" data-end=\"2781\">Customer Service Specialists typically:<\/p><ul data-start=\"2783\" data-end=\"3205\"><li data-start=\"2783\" data-end=\"2856\"><p data-start=\"2785\" data-end=\"2856\">Act as escalation points for ongoing or complicated customer problems<\/p><\/li><li data-start=\"2857\" data-end=\"2909\"><p data-start=\"2859\" data-end=\"2909\">Share product and service expertise across teams<\/p><\/li><li data-start=\"2910\" data-end=\"2984\"><p data-start=\"2912\" data-end=\"2984\">Analyse customer data to support improvements in strategy and delivery<\/p><\/li><li data-start=\"2985\" data-end=\"3061\"><p data-start=\"2987\" data-end=\"3061\">Provide a positive customer experience even in challenging circumstances<\/p><\/li><li data-start=\"3062\" data-end=\"3129\"><p data-start=\"3064\" data-end=\"3129\">Manage customer expectations and recommend service improvements<\/p><\/li><li data-start=\"3130\" data-end=\"3205\"><p data-start=\"3132\" data-end=\"3205\">Use IT systems and digital platforms to manage cases and communications<\/p><\/li><\/ul><p data-start=\"3207\" data-end=\"3335\">For more on professional registration, visit the <a href=\"https:\/\/www.instituteofcustomerservice.com\/\">Institute of Customer Service.<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-2243946795\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-2243946795\" data-tab-index=\"5\" style=\"--n-tabs-title-order: 5;\" class=\" elementor-element elementor-element-b443fc3 e-con-full e-flex e-con e-child\" data-id=\"b443fc3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2ede97f e-flex e-con-boxed e-con e-child\" data-id=\"2ede97f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ad519e6 elementor-widget elementor-widget-heading\" data-id=\"ad519e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Key Skills You\u2019ll Develop<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b90dba7 elementor-widget elementor-widget-text-editor\" data-id=\"b90dba7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li data-start=\"3377\" data-end=\"3431\"><p data-start=\"3379\" data-end=\"3431\">Complex issue resolution and escalation management<\/p><\/li><li data-start=\"3432\" data-end=\"3494\"><p data-start=\"3434\" data-end=\"3494\">Advanced questioning, listening and negotiation techniques<\/p><\/li><li data-start=\"3495\" data-end=\"3546\"><p data-start=\"3497\" data-end=\"3546\">Customer journey analysis and insight reporting<\/p><\/li><li data-start=\"3547\" data-end=\"3606\"><p data-start=\"3549\" data-end=\"3606\">Influencing service strategy and continuous improvement<\/p><\/li><li data-start=\"3607\" data-end=\"3657\"><p data-start=\"3609\" data-end=\"3657\">Leadership styles in customer service contexts<\/p><\/li><li data-start=\"3658\" data-end=\"3707\"><p data-start=\"3660\" data-end=\"3707\">Professional communication and brand advocacy<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-947709b elementor-section-stretched elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"947709b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-562ad7f\" data-id=\"562ad7f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ce1a821 elementor-widget elementor-widget-heading\" data-id=\"ce1a821\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Why Choose This Course?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fab4eec elementor-widget elementor-widget-text-editor\" data-id=\"fab4eec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The Customer Service Specialist Apprenticeship prepares you for advanced customer facing roles where you will resolve complex issues, influence service improvements and enhance customer loyalty. Completion gives eligibility for professional membership of the Institute of Customer Service, supporting your long term career progression.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5d52b3c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5d52b3c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-beb0e11\" data-id=\"beb0e11\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a57bd4e elementor-widget elementor-widget-heading\" data-id=\"a57bd4e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Apprenticeship Details<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a62ee46 elementor-widget elementor-widget-text-editor\" data-id=\"a62ee46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li data-start=\"3744\" data-end=\"3760\"><p data-start=\"3746\" data-end=\"3760\"><strong data-start=\"3746\" data-end=\"3756\">Level:<\/strong> 3<\/p><\/li><li data-start=\"3761\" data-end=\"3798\"><p data-start=\"3763\" data-end=\"3798\"><strong data-start=\"3763\" data-end=\"3776\">Duration:<\/strong> Typically 15 months<\/p><\/li><li data-start=\"3799\" data-end=\"4021\"><p data-start=\"3801\" data-end=\"4021\"><strong data-start=\"3801\" data-end=\"3824\">Entry requirements:<\/strong> Employers set their own, but candidates usually need strong interpersonal skills and prior customer service experience. You must achieve Level 2 English and Maths before the end point assessment<\/p><\/li><li data-start=\"4022\" data-end=\"4123\"><p data-start=\"4024\" data-end=\"4123\"><strong data-start=\"4024\" data-end=\"4039\">Assessment:<\/strong> End point assessment including observation, professional discussion and portfolio<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5be185e elementor-align-left elementor-mobile-align-left elementor-widget elementor-widget-button\" data-id=\"5be185e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/logisticatraining.co.uk\/contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Apply for Healthcare Courses<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Customer Service Specialist Apprenticeship Level 3 Apply for Healthcare Courses Course Overview The Customer Service Specialist Apprenticeship is a Level 3 qualification designed for professionals providing direct customer support across all sectors.<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1005","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Service Specialist Apprenticeship | Level 3<\/title>\n<meta name=\"description\" content=\"Train with the Customer Service Specialist Apprenticeship. 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